Shipping Policy

Last updated: October 11, 2025

This shipping policy describes how Colleins processes and ships orders. We work with a specialized fulfillment center that ensures fast and reliable delivery of your order.

1. Shipping Areas

Colleins currently ships to:

●Netherlands

●Belgium

●European Union

We do not ship to countries outside the European Union.

2. Shipping costs

2.1 The Netherlands

●Free shipping on orders of €50.00 or more

●€4.95 shipping fee for orders under €50.00

2.2 Belgium and the European Union

●Free shipping on orders of €50.00 or more

●€7.95 shipping fee for orders under €50.00

2.3 Display of shipping costs

Shipping costs are clearly displayed during the checkout process before you place your order. There are no hidden fees.

3. Processing time

3.1 When will my order be shipped?

Netherlands:

●Monday through Friday: Order by 11:59 PM = shipped the next business day

●Saturday and Sunday: Order by 11:59 p.m. = shipped Monday

Belgium:

●Monday through Thursday: Order by 10:00 PM = shipped the next business day

●Friday, Saturday, and Sunday: Order by 10:00 PM = shipped on Tuesday

Europe (other EU countries):

●Cutoff time: 10:00 p.m. (every day)

●Items will be shipped the next business day

3.2 Business Days

By "business days," we mean Monday through Friday, excluding national holidays in the Netherlands.

4. Delivery times

Delivery times are approximate and begin once the order leaves our warehouse.

4.1 The Netherlands

Monday through Friday:

●Order by 11:59 p.m. = delivered the next business day

Saturday and Sunday:

●Order by 11:59 p.m. = delivered Monday

Delivery days: Monday through Saturday (not on Sundays)

4.2 Belgium

Monday through Thursday:

●Order by 10:00 PM = delivered the next business day

Friday, Saturday, and Sunday:

●Order by 10:00 PM = delivered Tuesday

Delivery days: Tuesday through Friday (not on Monday, Saturday, or Sunday)

4.3 Europe (other EU countries)

Deadline for all countries: 10:00 p.m.

CountryDelivery Time

Germany: 1–2 business days

France: 1–3 business days

Italy: 1–3 business days

Spain: 1–3 business days

United Kingdom: 2–3 business days

Sweden: 2–3 business days

Denmark: 2–4 business days

Finland: 3–5 business days

Other EU countries: 1–5 business days

Please note: These delivery times are approximate and may vary depending on the location and external circumstances.

5. Shipping Methods and Partners

5.1 Fulfillment Partner

Colleins works with a specialized fulfillment center that handles the storage, packaging, and shipping of all orders.

5.2 Delivery Services

Our fulfillment center selects the most appropriate delivery service based on the destination and availability. These may include:

●PostNL

●DHL

●DPD

●Other authorized delivery services

The customer cannot specify a preference for a specific delivery service.

5.3 Track & Trace

After submission, you will receive an email containing:

●A shipping confirmation

●A Track & Trace code

●A link to track your shipment

With the Track & Trace code, you can track the status of your order in real time.

6. Shipping Address

6.1 Correct address information

The customer is responsible for providing a correct and complete shipping address. This includes:

●First and last name

●Street name and house number (including suffix)

●Zip code

●Location

●Country

●Phone number (in case the delivery person needs to contact you)

6.2 Incorrect address information

Colleins is not liable for:

●Delays or non-delivery due to incorrect address information

●Additional fees for redelivery

●Packages lost due to incorrect addresses

If the address provided is incorrect, additional shipping charges may apply.

6.3 P.O. Box addresses

Delivery to PO box addresses is possible, provided the selected delivery service supports this. We recommend providing a full residential or business address to ensure smooth delivery.

6.4 Business Addresses

Delivery to business addresses is available. Please include the business name in the address field.

7. Receipt of the order

7.1 Present at delivery

The customer or an authorized representative must be present at the time of delivery.

7.2 Not at home at the time of delivery

If no one is present at the time of delivery, the shipment will be handled in accordance with the delivery service’s procedure:

●Delivery to a neighbor (with a note in the mailbox)

●Delivery to a pickup location

●Depot notification (pick up at the depot)

The customer will receive a notification from the delivery service (via email or a note).

7.3 Not picked up

If a package is not picked up at the depot or pickup location within the delivery service’s timeframe (usually 7–14 days), it will be returned to our warehouse.

In that case:

●The customer will be notified of this

●The customer can choose between reshipment (subject to new shipping charges) or cancellation with a refund (minus the original shipping charges)

8. Damaged shipment

8.1 Inspection upon receipt

Please inspect your order immediately upon receipt for any damage to the packaging or the product.

8.2 Reporting Damage

In case of damage:

●Take photos of the packaging and the product

●Please contact support@colleins.com within 48 hours

●Please include your order number and a description of the damage

8.3 Solution

If a shipment is damaged, we offer:

●Free replacement of the product

●Full refund (if desired)

See our Refund Policy for more information.

9. Lost or missing packages

9.1 Package not received

If your package has not arrived within the expected delivery time:

1. Check the Track & Trace status

2. Check whether the package was delivered to a neighbor or a pickup location

3. Please wait at least 2 additional business days (to allow for any delays)

9.2 Package truly lost

Please contact support@colleins.com if:

●The package is delayed by more than 5 business days (Netherlands/Belgium)

●The package is delayed by more than 10 business days (rest of the EU)

●The Track & Trace status indicates that the package is lost

9.3 What to Do If Lost

Following a study conducted in collaboration with the delivery service, we offer:

●Free shipping on a new package, or

●Full refund (including shipping costs)

10. Customs, taxes, and import fees

10.1 Within the Netherlands

There are no additional customs fees or taxes for deliveries within the Netherlands. All prices include Dutch VAT.

10.2 Within the European Union

For deliveries within the EU, additional charges may apply depending on the country:

●Customs duties

●Import taxes

●Administrative fees

These costs are always the responsibility of the customer and are not covered by Colleins.

10.3 Great Britain (Brexit)

Since Brexit, additional customs duties and taxes may apply to shipments to the United Kingdom. These are always the responsibility of the customer.

10.4 Refusal of a package

If the customer refuses to pay the customs fees and the package is returned:

●The customer will receive a refund minus all shipping costs

●Additional charges may apply for the return shipment

11. Multiple packages

11.1 Splitting orders

Large orders or orders containing multiple items may be shipped in separate packages, depending on:

●Product availability

●Logistical considerations

●Weight and dimensions

11.2 Communication

If your order is shipped in multiple packages:

●Do you receive a separate shipping confirmation for each package?

●Each package has its own tracking code

●Delivery times may vary by package

11.3 Shipping Costs

No additional shipping charges will be applied if an order is shipped in multiple packages.

12. Delay in delivery

12.1 Causes of delays

Delays may be caused by:

●Extreme weather conditions

●Strikes or other disruptions affecting delivery services

●Busy periods during holidays or sales

●Customs inspections (for EU shipments)

●Incorrect or incomplete address information

●Technical issues

12.2 Liability

Colleins is not liable for delays beyond our control. The delivery times listed are approximate and not guaranteed.

12.3 Communication in the Event of a Delay

If we are aware of a delay, we will notify the customer as soon as possible via email.

13. Holidays and busy periods

13.1 Holidays

During national holidays, order processing and delivery may take longer than usual. We recommend allowing for additional delivery time during the holidays.

13.2 Peak periods

During sales events, Black Friday, Cyber Monday, and the holidays, orders may take longer than usual to process and deliver. We will announce this in advance on our website whenever possible.

14. Cancellation after shipment

If you wish to cancel your order after it has already been shipped, our standard return policy applies. Please see our Refund Policy for more information about returns.

15. Changes to the shipping address

15.1 Before shipping

You can change your shipping address as long as the order hasn't been shipped yet. Please contact support@colleins.com as soon as possible with your order number and the new address.

15.2 After shipment

Unfortunately, once an order has been shipped, it is no longer possible to change the shipping address. In some cases, you can adjust your delivery preferences yourself using the delivery service’s Track & Trace link.

16. Contact

Do you have questions about your shipment, or has your order not arrived yet?

Email: support@colleins.com

Response time: Within 24 hours on business days

Always include:

●Your order number

●A description of your question or problem

●Your Track & Trace code (if available)

Colleins, Inc.

34 Zoutmanstraat

The Hague

Netherlands