Shipping & Returns
We ship throughout Europe. Clear rates, no surprises at checkout.
Shipping from €2.95 throughout Europe. Free for orders over €50 in the Netherlands, Belgium, Germany, and the UK.
Country
Under €50
From €50
Delivery time
Netherlands
€3.95
Free
1 business day
Belgium
€3.95
Free
1 business day
Germany
€4.95
Free
1 to 2 business days
United Kingdom
€6.00
Free
3 to 5 business days
Other EU Countries
€3.95
€3.95
2 to 6 business days
Malta, Croatia, Greece, Ireland
€2.95
€5.95
2 to 6 business days
All prices are in euros. Your shipping costs will always be shown at checkout, before you pay. No hidden fees.
For the Netherlands and Belgium: order before 23:59 for delivery the next business day. Delivery in the Netherlands Mon-Sat, in Belgium Tue-Fri.
Track & Trace
After submission you will immediately receive an email with:
Shipping Confirmation
Track & Trace code
Link to track your order
That way, you always know exactly where your Colleins is.
Not home for delivery?
No problem. The delivery person:
Deliver to your neighbors (with a note)
Deliver to a pickup point
Leave a deposit notification
You will receive a notification about this from the delivery service.
Please note: Pick up your parcel within 7-14 days, otherwise it will be returned.
Report it within 48 hours via support@colleins.com with your order number and photos.
Our solution:
Free replacement, or
Full refund
It's that simple.
Check your Track & Trace
Check with neighbors or a collection point
Wait 2 business days
Still nothing after 5 working days (NL/BE) or 10 working days (EU)? Email support@colleins.com.
