Frequently Asked Questions

Everything you want to know about Colleins

Ordering & Shipping

In the Netherlands: Order by 11:59 p.m. = next-day delivery (delivery Mon–Sat). In Belgium: Order by 10:00 p.m. Mon–Thu = next-day delivery. For other EU countries, delivery times range from 1–5 business days.

Free shipping on orders of €50 or more. For orders under €50, shipping costs €4.95 (NL) or €7.95 (BE/EU).

We ship to the Netherlands, Belgium, and all EU countries. We do not currently ship outside the European Union.

Yes, as soon as your order has been shipped, you will receive a tracking code via email that you can use to track your package.

The delivery person will drop off your package at your neighbors' house, a pickup location, or a depot. You'll receive a notification about this. Please pick up your package within 7–14 days to avoid additional charges.

Returns & Refunds

You have 30 days from the date of receipt to return your order. That’s twice as long as the 14-day legal return period.

No, for hygiene reasons, we only accept unopened and sealed products. The seal must be completely intact.

You will receive a full refund of the product price. Shipping costs are non-refundable, and you are responsible for return shipping costs.

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Once we’ve received and processed your return, it will take 7–10 business days. Your bank may take an additional 1–5 business days. A maximum of 15 business days in total.

Please report this within 48 hours by emailing support@colleins.com and including photos. We will send a replacement free of charge or issue a full refund. You do not need to return the damaged product.

Product & Usage

Each scoop (10 g) contains 6 g of collagen peptides (bovine types I & III), 3 g of creatine monohydrate, and 80 mg of vitamin C (100% of the daily value).

Add 1 scoop (10 g) to 300–500 ml of cold water. Shake or stir for 15 seconds until completely dissolved. Drink it in the morning or before your workout.

300 ml for a richer, more pronounced flavor. 500 ml for a more subtle, fresher flavor. Choose whichever you prefer!

Refreshing pink lemonade with a light raspberry-strawberry-lemon flavor. Not too sweet, refreshing, and easy to drink

Each jar contains 30 servings of 10g. With daily use, one jar will last for 1 month.

It’s up to you! Many people drink it in the morning as part of their morning routine, while others drink it right before their workout. Choose what fits your routine.

The recommended daily dose is 1 scoop (10 g). Do not exceed this dose without consulting a doctor.

Yes! Colleins is formulated to be a light-textured powder that dissolves completely within 15 seconds without clumping. Use a shaker or a glass with a spoon.

Suitability & Diet

No, Colleins contains bovine collagen peptides and is therefore not suitable for vegetarians or vegans.

No, Colleins is sugar-free. We use sucralose as a sweetener to give it a slightly sweet taste.

Only 33 calories per scoop (10 g). Colleins contains 7.9 g of protein, 0 g of fat, and 0.1 g of carbohydrates per serving.

Yes, Colleins is gluten-free and lactose-free.

Yes, Colleins is suitable for anyone who wants to incorporate collagen and creatine into their daily routine, whether or not they exercise.

If you are pregnant or breastfeeding, we recommend that you always consult a doctor before taking dietary supplements.

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