Shipping & Returns
Fast, simple, and hassle-free. That's how it should be.
Shipping
Free shipping on orders of €50 or more
Netherlands
Free shipping on orders of €50 or more
€4.95 shipping fee for orders under €50
Order by 11:59 p.m. = delivered tomorrow
Delivery Mon–Sat (not on Sundays)
Belgium
Free shipping on orders of €50 or more
€7.95 shipping fee for orders under €50
Order by 10:00 PM Monday through Thursday = next-day delivery
Delivery Mon–Fri
Europe (rest of the EU)
Free shipping on orders of €50 or more
€7.95 shipping fee for orders under €50
Order by 10:00 PM = delivered within 1–5 business days
Delivery times vary by country
Shipping costs are always clearly displayed before you place your order. No hidden fees.
Track & Trace
After submission, you will immediately receive an email containing:
Shipping Confirmation
Track & Trace code
Link to track your order
That way, you'll always know exactly where your Colleins is.
Not home when the delivery arrives?
No problem. The delivery person:
Deliver to your neighbors (with a note)
Deliver it to a pickup location
Submit a deposit notification
You will receive a notification from the delivery service regarding this.
Please note: Pick up your package within 7–14 days; otherwise, it will be returned. In that case, new shipping fees may apply.
Did it arrive damaged?
Please report it within 48 hours via support@colleins.com, including:
Your order number
Photos of the damage
Our solution:
Free replacement, or
Full refund
It's that simple.
Didn't receive your package?
Follow these steps:
Check your Track & Trace
Check if it's at a neighbor's house or a pickup location
Please allow 2 business days (in case of delays)
Still nothing after 5 business days (NL/BE) or 10 business days (EU)?
Email us at support@colleins.com and we’ll resolve the issue immediately by sending a replacement or issuing a full refund.
Returns & Refunds
30-day return policy
Not satisfied? You have 30 days from the date of receipt to return your order. That’s twice as long as the
statutory period.
Important condition:
The product must be unopened and sealed. For hygiene reasons (it is a dietary supplement), we cannot
Do not accept opened products.
How do I return an item?
Step 1: Contact us
Send an email to support@colleins.com with:
• Your order number
• Reason for return
• Confirmation that the product is unopened
Step 2: Receive instructions
You will receive return instructions and a return address within 2 business days.
Step 3: Send your return
• Pack carefully in the original packaging
• Return shipping costs are the customer's responsibility
• Use Track & Trace (recommended)
• Send it within 14 days of your report
Step 4: Receive your refund
After inspecting the return:
• Refund within 7–10 business days
• Using the same payment method you used for your payment
• Confirmation via email
What do you get in return?
Full refund of the product price
×
Shipping costs are non-refundable
×
Return shipping costs are the customer's responsibility
Example:
Product: €40.00
Shipping costs: €4.95
Refund: €40.00
You can keep the free gifts (tote bag, water bottle) from promotional offers.
When can we not accept a return?
×
The product has been opened (the seal has been broken)
×
Product is (partially) used
×
The packaging is damaged
×
Returns accepted within 30 days
×
Not returned according to instructions
In that case, we will return the product (at your expense) and no refund will be issued.
Did you receive a damaged or incorrect item?
In that case, a different rule applies:
Free replacement
Full refund (if you prefer)
We cover all costs
You don't need to return anything (unless we ask you to)
Please report it within 48 hours by emailing support@colleins.com and including photos.
Cancel an order before it ships?
Hasn't been shipped yet? Then you can cancel for free.
Please send an email to support@colleins.com with your order number.
Please note: Due to our fast processing times, your order may already be on its way. In that case, our standard return policy applies.
💳 Refund
How:
Using the same payment method as your original payment:
• iDEAL → your bank account
• Credit card → credit to your card
• PayPal → your PayPal account
When:
• Processing time: 7–10 business days after receipt of the return
• Your bank processes the transaction: 1–5 additional business days
• Total: up to 15 business days
You will receive a confirmation once we have received your return and the refund has been processed.
🌍 Customs & Taxes (EU)
Netherlands:
No additional costs. All prices include Dutch VAT.
Belgium & the EU:
There may be additional customs fees or import taxes, depending on your country. These are always at your own expense.
Great Britain:
Due to Brexit, additional customs fees may apply (to be paid by the customer).
Questions?
Email us: support@colleins.com
Response within 24 hours on business days
Always include:
• Your order number
• Description of your question
• Track & Trace code (if available)
Colleins, Inc.
34 Zoutmanstraat
The Hague
Netherlands
30-day return policy
Free shipping on orders of €50 or more
Made in the Netherlands
