Frequently Asked Questions

Everything you want to know about Colleins

Ordering & Shipping

In the Netherlands: ordered before 23:59 = delivered tomorrow (Mon-Sat delivery). In Belgium: Mon-Thu ordered before 22:00 = delivered next day. For other EU countries, delivery time varies from 1-5 business days.

Free shipping on orders over €50. For orders under €50, the shipping cost is €4.95 (NL) or €7.95 (BE/EU).

We ship to the Netherlands, Belgium and all EU countries. We currently do not deliver outside the European Union.

Yes, as soon as your order has been dispatched, you will receive a Track & Trace code by email which you can use to track your parcel.

The delivery person will deliver the package to your neighbors, a collection point, or a depot. You will receive a notification about this. Pick up your package within 7-14 days to avoid additional costs.

Returns & Refunds

You have 30 days from receipt to return your order. That's twice as long as the statutory period of 14 days.

No, for hygiene reasons, we only accept unopened and sealed products. The seal must be completely intact.

You will receive the full product amount back. Shipping costs are not refundable, and return costs are at your own expense.

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After receipt and inspection of your return, it takes 7-10 working days. Your bank may add another 1-5 working days. A maximum of 15 working days in total.

Report this within 48 hours via support@colleins.com with photos. We will send a free replacement or issue a full refund. You do not need to return the damaged product.

Product & Usage

Each scoop (10g) contains 6g collagen peptides (bovine type I & III), 3g creatine monohydrate and 80mg vitamin C (100% daily requirement).

Add 1 scoop (10g) to 300-500ml of cold water. Shake or stir for 15 seconds until completely dissolved. Drink in the morning or before your workout.

300ml for a fuller, more pronounced flavour. 500ml for a more subtle, fresher flavour. Choose what you like best!

Refreshing pink lemonade with a light raspberry, strawberry, and lemon flavor. Not too sweet, crisp, and easy to drink.

Each jar contains 30 servings of 10g. With daily use, one jar will last for 1 month.

That's up to you! Many people drink it in the morning as part of their morning ritual, others just before their workout. Choose what fits your routine.

The recommended daily dosage is 1 scoop (10g). Do not exceed this dosage without medical advice.

Yes! Colleins has been developed as a light formula that dissolves completely without lumps within 15 seconds. Use a shaker or a glass with a spoon.

Fitness & Diet

No, Colleins contains collagen peptides from cattle (bovine) and is therefore not suitable for vegetarians or vegans.

No, Colleins is sugar-free. We use sucralose as a sweetener for the slightly sweet taste.

Only 33 kcal per scoop (10g). Colleins contains 7.9g protein, 0g fat and 0.1g carbohydrates per serving.

Yes, Colleins contains no gluten and no lactose.

Yes, Colleins is suitable for anyone who wants to incorporate collagen and creatine into their daily routine, whether or not they exercise.

We recommend always consulting a doctor before using nutritional supplements if you are pregnant or breastfeeding.

Do you have a question that isn't listed here?

We will help you within 24 hours on weekdays!