Shipping & Returns
Fast, simple, and hassle-free. That's how it should be.
Shipping
Free shipping from €50
Netherlands
Free shipping from €50
€4.95 shipping costs under €50
Ordered before 11:59 PM = delivered tomorrow
Delivery Mon-Sat (not on Sunday)
Belgium
Free shipping from €50
€7.95 shipping costs under €50
Order Monday to Thursday before 10 PM = delivered tomorrow
Delivery Tue-Fri
Europe (Other EU)
Free shipping from €50
€7.95 shipping costs under €50
Ordered before 10 PM = within 1-5 business days
Delivery times vary by country
Shipping costs are always clearly shown before you order. No hidden fees.
Track & Trace
After submission you will immediately receive an email with:
Shipping Confirmation
Track & Trace code
Link to track your order
That way, you always know exactly where your Colleins is.
Not home for delivery?
No problem. The delivery person:
Deliver to your neighbors (with a note)
Deliver to a pickup point
Leave a deposit notification
You will receive a notification about this from the delivery service.
Please note: Collect your package within 7-14 days, otherwise it will be returned. New shipping costs may then apply.
Arrived damaged?
Report it within 48 hours to support@colleins.com with:
Your order number
Photos of the damage
Our solution:
Free replacement, or
Full refund
It's that simple.
Package not arrived?
Follow these steps:
Check your Track & Trace
Check whether it has been delivered to a neighbour or a collection point
Please wait 2 business days (for any possible delays)
Still nothing after 5 working days (NL/BE) or 10 working days (EU)?
Email us at support@colleins.com and we will resolve it immediately with a new shipment or full refund.
Returns & Refunds
30-day return policy
Not satisfied? You have 30 days from receipt to return your order. That's twice as long as the
legal term.
Important condition:
The product must be unopened and sealed. For hygienic reasons (it is a food supplement), we cannot accept
opened products.
How to return?
Step 1: Contact us
Send an email to support@colleins.com with:
• Your order number
• Reason for return
• Confirmation that the product is unopened
Step 2: Receive instructions
You will receive return instructions and the return address within 2 business days.
Step 3: Send your return
• Pack carefully in original packaging
• Return costs are for your own account
• Use Track & Trace (recommended)
• Ship within 14 days of your notification
Step 4: Receive refund
After checking the return:
• Refund within 7-10 business days
• To the same payment method as your payment
• Confirmation by email
What do you get back?
Full refund of the product amount
×
Shipping costs are non-refundable
×
Return costs are for your own account
Example:
Product: €40.00
Shipping costs: €4.95
Refund: €40.00
You may keep free gifts (tote bag, water bottle) received during promotions.
When can we not accept a return?
×
Product has been opened (seal is broken)
×
Product is (partially) used
×
Packaging is damaged
×
Returns after 30 days
×
Not returned according to instructions
In that case, we will return the product (at your expense) and no refund will be issued.
Received a damaged or incorrect product?
Then a different rule applies:
Free replacement
Full refund (if you prefer)
We cover all costs
You do not need to send anything back (unless we ask you to)
Report it within 48 hours via support@colleins.com with photos.
Cancel order before shipping?
Not yet shipped? Then you can cancel free of charge.
Send an email to support@colleins.com with your order number as soon as possible.
Please note: Due to our fast processing, your order may already be on its way. In that case, the normal return policy applies.
💳 Refund
How:
Via the same payment method as your original payment:
• iDEAL → your bank account
• Credit card → credit to your card
• PayPal → your PayPal account
When:
• Returns processed: 7-10 business days after receipt of return
• Your bank processes: 1-5 additional business days
• Total: max. 15 working days
You will receive a confirmation once we have received your return and the refund has been processed.
🌍 Customs & Taxes (EU)
Netherlands:
No extra costs. All prices include Dutch VAT.
Belgium & EU:
Additional customs duties or import taxes may apply, depending on your country. These are always for your own account.
Great Britain:
Due to Brexit, additional customs fees may apply (at the customer's expense).
Questions?
Email us: support@colleins.com
Response within: 24 hours on working days
Always state:
• Your order number
• Description of your question
• Track & Trace code (if available)
Colleins B.V.
Zoutmanstraat 34
The Hague
Netherlands
30-day return policy
Free shipping from €50
Made in NL
