Shipping Policy

Last updated: October 11, 2025

This shipping policy describes how Colleins processes and ships orders. We work with a specialized fulfillment center that ensures fast and reliable delivery of your order.

1. Shipping areas

Colleins currently ships to:

●The Netherlands

●Belgium

●European Union

We do not deliver to countries outside the European Union.

2. Shipping costs

2.1 The Netherlands

●Free shipping on orders over €50.00

●€4.95 shipping costs for orders under €50.00

2.2 Belgium and the European Union

●Free shipping on orders over €50.00

●€7.95 shipping costs for orders under €50.00

2.3 Display of shipping costs

The shipping costs are clearly displayed during the ordering process before you place your order. There are no hidden costs.

3. Processing time

3.1 When will my order be shipped?

The Netherlands:

●Monday through Friday: orders placed before 11:59 p.m. = shipped the next business day

●Saturday and Sunday: orders placed before 11:59 p.m. = shipped on Monday

Belgium:

●Monday through Thursday: orders placed before 10:00 PM = shipped the next business day

●Friday, Saturday, and Sunday: orders placed before 10 p.m. = shipped on Tuesday

Europe (other EU countries):

●Cut-off time: 10:00 p.m. (every day)

●Shipping takes place on the next business day

3.2 Working days

By working days, we mean Monday through Friday, excluding national holidays in the Netherlands.

4. Delivery times

Delivery times are indicative and start from the moment the order leaves our warehouse.

4.1 The Netherlands

Monday through Friday:

●Ordered before 11:59 p.m. = delivered the next business day

Saturday and Sunday:

●Ordered before 11:59 p.m. = delivered on Monday

Delivery days: Monday through Saturday (not on Sundays)

4.2 Belgium

Monday through Thursday:

●Ordered before 10 p.m. = delivered the next business day

Friday, Saturday, and Sunday:

●Ordered before 10 p.m. = delivered on Tuesday

Delivery days: Tuesday through Friday (not on Monday, Saturday, or Sunday)

4.3 Europe (other EU countries)

Cut-off time for all countries: 10:00 p.m.

CountryDelivery time

Germany 1-2 business days

France 1-3 business days

Italy 1-3 business days

Spain 1-3 business days

United Kingdom 2-3 business days

Sweden 2-3 business days

Denmark2-4 business days

Finland 3-5 business days

Other EU countries: 1-5 business days

Please note: These delivery times are indicative and may vary depending on location and external circumstances.

5. Shipping Method and Partners

5.1 Fulfillment Partner

Colleins works with a specialized fulfillment center that handles the storage, packaging, and shipping of all orders.

5.2 Delivery services

Our fulfillment center selects the most suitable delivery service based on destination and availability. These may include:

●PostNL

●DHL

●DPD

●Other recognized delivery services

The customer cannot specify a preference for a specific delivery service.

5.3 Track & Trace

After submission, you will receive an email:

●A shipping confirmation

●A Track & Trace code

●A link to track your shipment

With the Track & Trace code, you can track the status of your order in real time.

6. Delivery address

6.1 Correct address details

The customer is responsible for providing a correct and complete delivery address. This includes:

●First and last name

●Street name and house number (including suffix)

●Zip code

●Location

●Country

●Phone number (for possible contact by the delivery person)

6.2 Incorrect address details

Colleins is not liable for:

●Delays or non-delivery due to incorrect address details

●Additional costs for redelivery

●Loss of packages due to incorrect addresses

Additional shipping costs may be charged if the address provided is incorrect.

6.3 PO Box addresses

Delivery to PO box addresses is possible, provided that the selected delivery service supports this. We recommend providing a full residential or business address to ensure smooth delivery.

6.4 Business addresses

Delivery to business addresses is possible. Please indicate the company name in the address field.

7. Receipt of the order

7.1 Present at delivery

The customer or an authorized person must be present at the time of delivery.

7.2 Not at home upon delivery

If no one is present at the time of delivery, the shipment will be handled according to the delivery service's procedure:

●Delivery to neighbors (with a note in the mailbox)

●Delivery to a pickup point

●Depot notification (pick up at the depot)

The customer will receive a notification from the delivery service (by email or note).

7.3 Not collected

If a package is not collected from the depot or collection point within the delivery service's timeframe (usually 7-14 days), the package will be returned to our warehouse.

In that case:

●The customer will be notified of this.

●The customer can choose between redelivery (with new shipping costs) or cancellation with a refund (minus the original shipping costs).

8. Damaged shipment

8.1 Inspection upon receipt

Please check your order immediately upon receipt for damage to the packaging or product.

8.2 Reporting damage

In case of damage:

●Take photos of the packaging and the product

●Please contact support@colleins.com within 48 hours.

●Please include your order number and a description of the damage.

8.3 Solution

In the event of a damaged shipment, we offer:

●Free replacement of the product

●Full refund (if desired)

See our Refund Policy for more information.

9. Lost or missing packages

9.1 Package not received

If your package has not arrived within the expected delivery time:

1. Check the Track & Trace status

2. Check whether the package has been delivered to neighbors or a pickup point.

3. Wait at least 2 business days longer (for possible delays).

9.2 Package genuinely missing

Please contact support@colleins.com if:

●The package is delayed by more than 5 business days (Netherlands/Belgium)

●The package is delayed by more than 10 business days (other EU countries)

●The Track & Trace status indicates that the package has been lost

9.3 Solution in case of loss

After research in collaboration with the delivery service, we offer:

●Free shipping of a new package, or

●Full refund (including shipping costs)

10. Customs, taxes, and import costs

10.1 Within the Netherlands

There are no additional customs fees or taxes for deliveries within the Netherlands. All prices include Dutch VAT.

10.2 Within the European Union

For deliveries within the EU, additional costs may apply depending on the country:

●Customs duties

●Import taxes

●Administrative costs

These costs are always borne by the customer and are not covered by Colleins.

10.3 Great Britain (Brexit)

For deliveries to Great Britain, additional customs fees and taxes may apply since Brexit. These are always at the customer's expense.

10.4 Refusal of package

If the customer refuses to pay the customs fees and the package is returned:

●The customer will receive a refund minus all shipping costs.

●Additional costs may be charged for the return shipment.

11. Multiple packages

11.1 Splitting orders

Large orders or orders containing different products may be shipped in multiple packages, depending on:

●Product availability

●Logistical considerations

●Weight and dimensions

11.2 Communication

If your order is shipped in multiple packages:

●Will you receive a separate shipping confirmation for each package?

●Each package has its own Track & Trace code

●Delivery times may vary per package.

11.3 Shipping costs

No additional shipping costs will be charged if an order is shipped in multiple packages.

12. Delays in delivery

12.1 Causes of delay

Delays may occur due to:

●Extreme weather conditions

●Strikes or other disruptions affecting delivery services

●Busy periods during holidays or promotions

●Customs checks (for EU deliveries)

●Incorrect or incomplete address details

●Technical malfunctions

12.2 Liability

Colleins is not liable for delays beyond our control. The delivery times stated are indicative and not guaranteed.

12.3 Communication in case of delay

If we are aware of a delay, we will notify the customer as soon as possible by email.

13. Holidays and busy periods

13.1 Public holidays

During national holidays, the processing and delivery of orders may take longer. We advise you to take extra delivery time into account during holidays.

13.2 Busy periods

During promotions, Black Friday, Cyber Monday, and the holidays, orders may take longer than usual to process and deliver. We will communicate this in advance on the website whenever possible.

14. Cancellation after shipment

If you wish to cancel your order after it has already been shipped, the normal return policy applies. See our Refund Policy for more information about returns.

15. Changes to shipping address

15.1 Before shipping

You can change your shipping address as long as the order has not yet been shipped. Please contact support@colleins.com as soon as possible with your order number and the new address.

15.2 After shipment

Unfortunately, it is no longer possible to change the shipping address after dispatch. In some cases, you can adjust your delivery preferences yourself via the Track & Trace link provided by the delivery service.

16. Contact

Do you have questions about your shipment or has your order not arrived yet?

Email: support@colleins.com

Response time: Within 24 hours on business days

Always state:

●Your order number

A description of your question or problem

Your Track & Trace code (if available)

Colleins B.V.

34 Zoutman Street

The Hague

Netherlands

Chamber of Commerce: 97605611