Returns can be reported via: https://colleins.returnless.com/

Refund Policy

Last updated: October 11, 2025

At Colleins, we strive to ensure that you are completely satisfied with your purchase. This refund policy explains how our return and refund process works.

1. Our Return Policy

1.1 Extended Return Policy: 30 Days

We offer a 30-day return policy from the date you receive your order. This is longer than the legal period of 14 days.

1.2 Important Condition: Unopened Product

Please note: For hygiene reasons, we can only accept unopened and sealed products for return.

This means:

●The seal must still be completely intact.

●The product must not have been opened or used.

●The packaging must be in its original condition.

Why? Colleins Pink Lemonade is a dietary supplement that you ingest. For safety and health reasons, we cannot resell opened products.

2. How does returning items work?

Step 1: Contact Us

Please send an email to support@colleins.com with:

●Your order number

●Reason for return

●Confirmation that the product is unopened

Step 2: Wait for Return Instructions

Our team will send you return instructions, including the return address, within 2 business days.

Step 3: Send your return

●Carefully pack the product in its original packaging.

●You pay the return shipping costs yourself.

●We recommend using Track & Trace (you remain responsible until we receive the package).

●Send within 14 days of your return notification

Step 4: Receive your Refund

After receiving and checking the return:

●Refund within 7-10 business days

●Using the same payment method as your original payment

●You will receive a confirmation email.

3. What Do You Get in Return?

Full refund of the product amount

Shipping costs are non-refundable.

Return shipping costs are at your own expense.

Example:

●Product: $40.00

●Shipping costs: €4.95

●Refund: €40.00

With the 3+2 Launch Deal, free gifts (tote bag, water bottle) are not reimbursed separately upon return.

4. When Will a Return Be Refused?

Unfortunately, we cannot accept returns if:

●The seal has been broken (product has been opened)

●The product has been (partially) used.

●The packaging is damaged or incomplete.

●The return will be sent after 30 days.

●The product was not returned according to instructions.

In that case:

●We will contact you

●The product will be returned to you (at your expense).

●No refunds

5. Received a damaged or defective product?

If your product arrived damaged or defective, a different procedure applies:

Report it immediately

Please contact us within 48 hours of receipt at support@colleins.com with:

●Your order number

●Photos of the damage (packaging and product)

●Description of the problem

Our Solution

In the event of a defective or damaged product, we offer:

●Free replacement of the product

●Full refund (if you do not want a replacement)

●We cover all shipping costs

Please note: If the product is damaged, you do not need to return it unless we ask you to do so.

6. Received the wrong product?

Did we make a mistake and send the wrong product?

●Contact us directly at support@colleins.com

●We will send you the correct product free of charge.

●You may keep the incorrect product or return it (we will cover the shipping costs).

7. Canceling an Order Before Shipment

You can cancel your order free of charge before it has been shipped.

How?

●Send an email directly to support@colleins.com with your order number.

●If the order has not yet been processed, we will cancel it.

●Full refund within 7 business days

Please note: Due to our fast processing (ordered before 11:59 p.m. = delivered tomorrow), your order may already be on its way. In that case, the normal return policy applies.

8. Refunds for Stock Issues

If a product is unexpectedly out of stock after you place your order:

●We will inform you within 3 business days.

●You can choose:

○Waiting for new stock

○Full refund (including shipping costs)

●Refund within 7 business days

9. How Will Your Money Be Refunded?

Payment method

Refunds will be made using the same method as your original payment:

●iDEAL: refund to your bank account

●Credit card: credit to your card

●PayPal: refund to your PayPal account

Processing time

●Colleins processed: 7-10 business days after receipt of return

●Your bank processes: 1-5 additional business days (depending on your bank)

Total: up to 15 business days after receiving your return

Confirmation

You will receive an email confirmation as soon as:

1. We have received your return

2. The refund has been processed.

10. Free Gifts with Promotions

With promotions such as the 3+2 Launch Deal, you will receive free gifts (tote bag, water bottle worth €50).

Upon return:

●You do not need to return the complimentary gifts.

●You may keep them.

●No value will be deducted upon repayment.

Exception: If you return the entire 3+2 order, we kindly request that you also return the gifts.

11. Discount codes and promotions

When using discount codes:

●You will be refunded the amount you actually paid.

●The discount code expires and cannot be reused.

Example:

●Product price: €120.00

●Discount (40%): -€48.00

●Paid: €72.00

●Refund: €72.00

12. Exceptions

The following situations are not covered by our return policy:

●Products used after the expiration date

●Products that have been stored incorrectly (not according to instructions)

●Products purchased through unofficial sellers (only through colleins.com)

●Products specifically excluded from return on the product page (if applicable)

13. Consumer rights

This refund policy supplements your statutory rights as a consumer under Dutch law. You always retain your statutory warranty rights.

Legal right of withdrawal: 14 days

Colleins extended return policy: 30 days

For more information about your rights, see our Terms and Conditions.

14 Impairment

If the product is damaged or the packaging is damaged more than is necessary to try the product, we may charge you for the depreciation of the product. Therefore, please handle the product with care and ensure that it is properly packaged when returning it.

15. Contact

Do you have questions about returns or refunds? We are happy to help.

Email: support@colleins.com

Response time: Within 24 hours on business days

Colleins B.V.

34 Zoutman Street

The Hague

Netherlands